Troubleshooting common email problems

I can not send or receive email

  1. Verify that your internet access is functioning correctly. Go to a website that you do not go to often to make sure it pulls up.
  2. Check to see if your website will pull up.  It is possible that your domain has expired.
  3. Check to see if you can access your webmail account
  4. Verify that you have the correct username (full email address) and password. Many email clients will auto-fill just the username portion of your email address into the Account/Username Field. Our servers do require the full email address in order to send and receive email.
  5. Restart your computer and try again. Many times an email program will enter a "soft" crash state where it can not send or receive but otherwise functions normally.
  6. Contact our support department at 512-401-9200 or 877-401-9022

I can receive email but can not send email

This problem usually occurs because of one of the following: Your ISP has started blocking the SMTP Port or you have not enabled SMTP Authentication Properly.

  • Port 25 Blocked: If your ISP has blocked SMTP port 25 you can use the alternate port 465.  This change will be made in the account settings of your mail program; usually under an advanced tab or a more settings button.  Refer to the help menu in your particular program if you can not easily locate that option.
  • SMTP Authentication is a setting that sends your account credentials to the server in order to allow you to send.  This setting should be labeled "SMTP Authentication"  or My Server requires authentication.  The specific location of this setting varies by mail program and version but is often located in the tab called Servers or More Settings.
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