Clearing Site Cache
Sometimes when you make an edit the change will not show up immediately on your website. This can happen for a number of reasons. The most common reason is that you are looking at a cached version of the page. There are different types of caching that can be involved:
- Server Side Caching: The cache is on our servers and needs to be cleared
- Client Side Caching: The cache in in your browser and you need to clear your browser cache
- Proxy Server Caching: Your network uses proxy servers and the cache will clear based on network rules.
Clearing Server Side Cache
When you make a change in your account, such as Changing Suppliers or you build or edit a promotion and the changes do not show up on the site you will need to clear the server side cache to force those changes to the live site. This is done through the Clear Site Cache Link under the Options in the Left Side Bar:
Once you click the link you will get a confirmation page. Click OK to proceed:
The cache clearing will take from 30 seconds to 2 or 3 minutes depending on the number of pages on your site and the amount of traffic you receive. When it is completed you will get this message:
Clearing Browser Cache
In order to speed up page loading your browser will store copies of pages that you go to frequently and reload them from your temporary internet files. If you are not seeing changes on a page after clearing your site cache then you might need to try to force a new download of a page by pressing the CTRL + F5 keys at the same time to force a new download.
Proxy Server Caching
Proxy Server Caching is not as common as it one was but in some remote areas where there is only dial up or satellite internet providers still use proxy servers to help speed up downloads. Some private networks also use them to reduce bandwidth and monitor network activity. If you are behind a proxy server you will have to wait until the proxy server clears its cache to see the changes.